Responsible Gaming
at gabaee
gabaee is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. This page explains the tools, limits, and support resources available to help you stay in control of your gambling activity at all times.
1 Our Commitment to Player Safety
At gabaee, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that gambling should always be an enjoyable form of entertainment, never a source of financial hardship or personal distress. Every feature we build, every promotion we run, and every tool we provide is evaluated through the lens of player safety.
We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi, and we understand the social and cultural context in which our players enjoy our platform. That understanding drives us to maintain strict safeguards, transparent policies, and genuine human support for anyone who needs it.
gabaee maintains a dedicated responsible gaming team that monitors account activity for behavioural indicators of problem gambling and proactively reaches out to players who may be showing signs of distress. Our platform employs automated monitoring systems running around the clock, and our support agents are trained to handle sensitive conversations with discretion and care.
Player-First Approach
Every decision at gabaee puts player wellbeing ahead of revenue. We would rather help a player pause their account than watch them develop harmful habits.
Transparent Operations
gabaee publishes clear rules on bonuses, wagering requirements, withdrawal timelines, and all fees. We never use obscure terms to mislead or trap players.
Community Responsibility
We work to prevent underage gambling, money laundering, and fraudulent activity. A safer community makes gabaee better for every legitimate player.
Harm Reduction Focus
Our responsible gaming tools are designed to minimise harm before it escalates — through limits, time-outs, reality checks, and self-exclusion — not just to react after the fact.
Strict Access Controls
gabaee uses multi-layer identity verification to keep minors off the platform, and our self-exclusion system prevents re-registration during active exclusion periods.
Always Available Support
Our support team is reachable at [email protected] seven days a week. For responsible gaming concerns, all communications are treated with strict confidentiality.
2 18+ Age Restriction & Verification
The gabaee platform is strictly intended for adults aged 18 and above. Any person under the age of 18 is prohibited from registering, depositing, or playing any game on gabaee. If we discover that a minor has accessed our platform, the account will be immediately closed, all winnings will be forfeited, and deposits will be returned to the originating payment method.
gabaee enforces a multi-stage age verification process. At registration, every player must confirm they are 18 or older by actively ticking an age confirmation checkbox. Before any withdrawal is processed, players are required to complete full Know Your Customer (KYC) verification, which involves submitting a government-issued identity document such as a National Identity Card (NID), passport, or driving licence — all of which display a date of birth.
Our compliance team manually reviews all submitted KYC documents. Accounts where age cannot be conclusively verified are suspended pending successful completion of the verification process. We also employ automated behavioural analysis to flag unusual activity patterns that may indicate underage access, even where a false date of birth may have been entered during registration.
How to Protect Minors in Your Household
If you share a computer, tablet, or mobile device with minors, we strongly recommend the following steps to prevent accidental or intentional access to the gabaee platform:
- Never share your login credentials with family members, including children or teenagers.
- Enable device-level parental controls on all shared devices to restrict access to gambling websites.
- Install parental control software such as Net Nanny, Qustodio, or similar tools that can filter gambling-related content.
- Log out of gabaee after every session when using a shared device, and never allow your browser to save your password on a shared device.
- Keep payment methods secure. Do not store bKash, Nagad, or Rocket wallet PINs where minors can access them.
3 Responsible Gaming Tools
gabaee provides a comprehensive suite of self-management tools that put you in control of how you engage with our platform. These tools are available to all registered players at any time and can be activated immediately through your account settings or by contacting support.
Deposit Limits
Set a maximum amount you are permitted to deposit into your gabaee account over a defined period. Available as daily, weekly, and monthly limits, denominated in BDT. Once a limit is active, you cannot deposit more than the specified amount during that period regardless of how many payment methods you have linked.
Instant activationLoss Limits
Set a cap on how much you are willing to lose over a given period. When your net losses reach the limit you have set, your account will be temporarily restricted from further wagering for the remainder of that period. This is one of the most effective tools for preventing chasing losses.
Instant activationSession Time Limits
Limit how long you can be logged in and playing during a single session. When your session time limit is reached, gabaee will log you out automatically and display a summary of your session activity including time spent and net result. You can set limits from 30 minutes up to 8 hours per session.
Instant activationReality Check Reminders
Enable periodic on-screen pop-up reminders that appear at intervals you choose (every 15, 30, or 60 minutes). Each reminder shows your current session duration and net financial position, giving you a clear picture of how long you have been playing and how your balance has changed.
Instant activation4 Deposit & Loss Limits
Managing how much money you put into your gambling account is one of the most powerful steps you can take to keep gambling enjoyable. gabaee's deposit and loss limit system is designed to be easy to set up and impossible to bypass impulsively — any increase to an existing limit requires a mandatory 72-hour waiting period before it takes effect.
Setting Your Deposit Limit
Log in to your gabaee account
Navigate to the account settings panel after signing in. You will find the Responsible Gaming section in the main settings menu.
Select the limit type and period
Choose from daily, weekly, or monthly deposit limit. You can set all three simultaneously — the most restrictive applicable limit will always take precedence.
Enter your limit amount in BDT
Type the maximum amount you wish to deposit during that period. For example, ৳5,000 per week or ৳15,000 per month. There is no minimum threshold required.
Confirm and activate
Confirm your selection. The limit takes effect immediately. You will receive a confirmation message to your registered email address.
Modify or remove your limit
Reducing your limit takes effect immediately. Increasing or removing your limit is subject to a mandatory 72-hour waiting period before the change is applied. This delay is intentional — it gives you time to reconsider during a moment of impulse.
Wager & Loss Limit Guidelines
As a general guide, responsible gaming experts recommend that gambling expenditure should not exceed 1–2% of your monthly household income. If you are unsure what limit is right for you, start conservatively and only revise upward after careful reflection — not in the heat of a session.
gabaee also recommends treating gambling as entertainment with a fixed entertainment budget — much like going to a concert or a cricket match. Once your entertainment budget for the month is spent, stop and wait for the next period to reset.
5 Time-Out & Cooling-Off
Sometimes you just need a break. gabaee's time-out feature allows you to temporarily suspend your account for a period of your choosing — without going through the full self-exclusion process. A time-out is ideal if you feel you are playing more than you intended, are chasing losses, or simply want a short reset period.
24 Hours
A one-day break. Ideal for a brief pause after a frustrating session or when you feel the urge to chase losses is strong.
1 Week
A seven-day cooling-off period. Good for players who feel their gambling is becoming more frequent than they intended.
1 Month
A full month away from the platform. Recommended when gambling is starting to feel like a habit rather than entertainment.
6 Weeks
The maximum time-out period before it transitions into the formal self-exclusion programme. Sufficient time for meaningful reflection.
What Happens During a Time-Out
- Your account will be immediately restricted — you cannot log in, deposit, wager, or play any game during the time-out period.
- Any pending withdrawals that were initiated before the time-out was activated will continue to be processed normally.
- Your account balance, game history, and account details remain fully intact and secure during the time- out period.
- All promotional emails and bonus notifications will be suppressed for the duration of your time-out.
- You may contact support at any time during a time-out to ask questions, request information, or initiate a self-exclusion if you feel the time-out is not sufficient.
- You cannot reverse or cancel a time-out once it has been activated. The full period must elapse before access is restored.
6 Self-Exclusion Programme
Self-exclusion is the most comprehensive account restriction tool available on gabaee. It is designed for players who believe their gambling has become, or is at risk of becoming, a serious problem. Unlike a time-out, self-exclusion is a longer-term commitment and cannot be reversed before the chosen exclusion period has fully expired.
Once a self-exclusion is activated on your gabaee account, it cannot be reversed for the minimum exclusion period. Any request to reopen the account before that period ends will be declined. This is a deliberate feature, not a limitation — it ensures the exclusion provides genuine protection. Please contact our support team before activating self-exclusion if you have any questions about the process.
Available Self-Exclusion Periods
3 Months
Minimum exclusion period. Suitable for players experiencing a temporary crisis and seeking a structured recovery period.
6 Months
A half-year exclusion. Recommended when gambling has begun to affect finances, relationships, or mental health.
1 Year
A full year away from the platform. Appropriate for players seeking a significant break and time to rebuild healthy financial habits.
Permanent
A permanent closure of your gabaee account with no possibility of reinstatement. For players who have decided to stop gambling entirely.
What Self-Exclusion Covers
- Full platform access blocked: You will not be able to log in, deposit, wager, or play any game on gabaee for the duration of the exclusion.
- All marketing communications stopped: gabaee will immediately remove you from all promotional, bonus, and re-engagement email lists. You will not receive any form of gambling-related marketing during your exclusion.
- Balance withdrawal: Any funds remaining in your account at the time of self-exclusion can be withdrawn before the exclusion takes full effect. Contact support for assistance processing your withdrawal.
- Re-registration blocked: gabaee will take reasonable technical steps to prevent you from creating a new account during your exclusion period. Attempting to re-register while under self-exclusion is a violation of our Terms & Conditions.
- Reinstatement after exclusion: For periods other than permanent exclusion, you may request account reinstatement after the full exclusion period has elapsed. A mandatory 7-day cooling-off period and a responsible gaming consultation with our support team are required before access is restored.
How to Apply for Self-Exclusion
Contact gabaee Support
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period (3 months, 6 months, 1 year, or permanent).
Identity Verification
Our team will verify your identity to ensure we are applying the exclusion to the correct account. This is to protect you — not to create barriers. The verification step typically takes less than 30 minutes during business hours.
Exclusion Applied
Once verified, the exclusion is applied to your account within 24 hours. You will receive a confirmation email with the start date, end date (for non-permanent exclusions), and information about support resources.
Withdraw Any Remaining Balance
Before the exclusion takes full effect, our support team will assist you in withdrawing any funds remaining in your account to your preferred method — bKash, Nagad, Rocket, or bank transfer.
7 Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following checklist — adapted from widely recognised responsible gaming assessment frameworks — can help you evaluate whether your gambling habits may be moving from recreational to harmful. If you answer "yes" to several of these questions, we strongly encourage you to use gabaee's responsible gaming tools or seek professional help.
Ask Yourself — Have You Recently...
Recognising the signs is the first and most important step. Please do not wait for the problem to get worse before seeking help. gabaee's responsible gaming tools — including deposit limits, time-out, and self-exclusion — are available right now. Contact our support team at [email protected] and we will help you choose the right tool for your situation. You can also find independent professional support through the resources listed in the section below.
8 Getting Help & Support
If you believe that gambling is negatively affecting your life, your finances, or your relationships, help is available. You do not need to be in crisis to reach out — early intervention is always more effective than waiting until problems become severe. gabaee is here to support you, and a range of independent professional resources can also provide confidential assistance.
Contact gabaee Responsible Gaming Support
Email Support
Write to us at [email protected] with the subject "Responsible Gaming Help". Our dedicated team responds to all responsible gaming requests within 24 hours, seven days a week.
Account Restrictions
Request any responsible gaming tool — deposit limits, loss limits, time-out, or self-exclusion — directly via email. Our team applies restrictions promptly and without judgment.
Confidentiality Guaranteed
All responsible gaming communications are handled with complete discretion. Your request will never be shared with third parties and will not affect your account standing for any reason other than the restriction itself.
Independent Support Organisations
The following organisations offer free, confidential support for individuals experiencing gambling-related problems. gabaee recommends consulting these resources alongside our in-platform tools:
- Gamblers Anonymous International — A peer support fellowship for people who wish to stop gambling. Online meetings are available for players in Bangladesh. Visit their international resource directory for guidance.
- GamCare — A UK-based charity offering free information, support, and counselling for anyone affected by gambling problems, including online resources accessible globally.
- BeGambleAware — Provides free, confidential help and advice about gambling via online chat and email. Resources available in multiple languages and accessible from Bangladesh.
- National Council on Problem Gambling (NCPG) — International resources and a helpline directory for players seeking support across different countries.
- Local Community Support — In Bangladesh, many community and religious organisations provide counselling and financial guidance. Speaking to a trusted community leader, counsellor, or doctor is always a valid and valuable step.
Tips for Keeping Gambling Enjoyable
- Set a strict budget before you start every session and never exceed it, regardless of whether you are winning or losing.
- Treat gambling as entertainment, not as a way to make money or solve financial problems.
- Take regular breaks — step away from the screen every 30 to 60 minutes and do something unrelated to gambling.
- Never gamble when emotionally distressed, stressed, tired, or under the influence of alcohol or substances.
- Keep gambling separate from other aspects of life — do not neglect family, work, studies, or social relationships for the sake of gambling.
- Use gabaee's responsible gaming tools proactively — set deposit limits before you deposit, not after problems arise.
- Talk to someone you trust if you feel gambling is becoming more than a hobby. Early, open conversations prevent small habits from becoming serious problems.
Play Smart, Play Safe — Enjoy gabaee
Responsible gaming is at the heart of everything we do at gabaee. Explore our full game library, check our FAQ for common questions, or log in to set your responsible gaming limits today.
18+ only. Gambling involves risk. Please play responsibly.